Oh! Cha Workflow Systems

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Customer issue log

Quick flags submitted from the team portal. Acknowledge what you saw, then mark resolved after follow-up.

1 open

When	Category	Team note	Staff	Status	Action
May 6, 3:14 PM	Wrong drink Remake	Customer said sweetness was different from usual. Drink remade.	Ana	Open

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Review customer comments, choose the next action, and keep a short owner note before the issue gets forgotten.

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May 6, 9:12 AM · 3/5 rating

Needs owner reply

Customer note

Drink was good, but the wait felt long after ordering.

Owner decisionFollow-up owner

Suggested reply

Reply warmly, apologize for the wait, and check Saturday staffing pace.

Private owner note

Keep this as an owner-only follow-up record.